Privacy Policy
Last Updated: November 2025
This Privacy Policy explains how imtovid ("we", "us", "our", or "imtovid") collects, uses, discloses, and protects your personal information when you use our AI-powered video generation platform and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our Services.
1. Account and Registration Information
When you create an account or register for our Services, we collect:
- Personal Identifiers: Name, email address, and username
- Authentication Data: Encrypted passwords and authentication tokens
- Profile Information: Avatar, preferences, and account settings
- Communication Preferences: Notification and marketing communication preferences
2. Content and Usage Data
When you use our Services to generate videos, we collect:
- Text Prompts: The text descriptions you provide for video generation
- Uploaded Images: Images you upload for image-to-video generation
- Generated Videos: Videos created through our platform (stored temporarily for delivery)
- Usage Patterns: Features used, settings applied, and interaction data
- Credit Usage: Information about credit consumption and subscription tier
3. Payment and Billing Information
When you make purchases or subscribe to our Services, we collect:
- Billing Information: Billing address and payment method details
- Transaction Data: Purchase history, invoices, and transaction IDs
- Subscription Information: Subscription tier, renewal dates, and payment status
Important: We use PCI-compliant third-party payment processors. We never store full credit card numbers on our servers. Payment information is processed securely through our payment partners.
4. Technical and Device Information
We automatically collect certain technical information when you use our Services:
- Device Information: Device type, operating system, browser type and version
- IP Address: Your Internet Protocol address and approximate geographic location
- Log Data: Server logs, error reports, and performance metrics
- Cookies and Tracking: Information collected through cookies and similar tracking technologies
5. Communications
When you contact us for support or other purposes, we collect:
- Support Tickets: Messages, inquiries, and support requests
- Feedback: Survey responses, feature requests, and user feedback
- Community Interactions: Public posts, comments, and community submissions
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Video Generation: Process your prompts and images to generate videos
- Account Management: Create and manage your account, authenticate your identity
- Customer Support: Respond to your inquiries, provide technical support, and resolve issues
- Service Improvement: Analyze usage patterns to enhance video quality and platform performance
Business Operations
- Payment Processing: Process transactions, manage subscriptions, and handle billing
- Security and Fraud Prevention: Detect, prevent, and address security threats and fraudulent activity
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Business Analytics: Generate anonymized, aggregated insights for business intelligence
Communication
- Service Notifications: Send important updates about your account, subscriptions, and our Services
- Marketing Communications: Send promotional materials and updates (with your consent, and you can opt-out at any time)
- Product Updates: Inform you about new features, improvements, and changes to our Services
Information Sharing and Disclosure
We do not sell your personal information. We only share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who perform services on our behalf, including:
- Cloud Hosting: Data storage and infrastructure services
- Payment Processing: Secure payment transaction processing
- Analytics: Usage analytics and performance monitoring
- Customer Support: Support ticket management and communication tools
All service providers are contractually obligated to protect your information and use it solely for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests. We may also disclose information to protect the rights, property, or safety of imtovid, our users, or others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
- Encryption: All data is encrypted in transit (using TLS/SSL) and at rest
- Access Controls: Strict access controls and authentication mechanisms
- Secure Infrastructure: Regular security audits and vulnerability assessments
- Data Segregation: Customer data is logically separated and isolated
Organizational Safeguards
- Employee Training: Regular security and privacy training for all employees
- Limited Access: Access to personal data is restricted to employees who need it to perform their job functions
- Confidentiality Agreements: All employees and contractors are bound by strict confidentiality obligations
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Account Data: Retained while your account is active and for a reasonable period after account closure
- Generated Videos: Stored temporarily for delivery purposes, then automatically deleted
- Payment Records: Retained as required by law for tax, accounting, and legal compliance purposes
- Support Communications: Retained to provide ongoing support and improve our services
You may request deletion of your personal information at any time by contacting us through our support channels. We will delete your information in accordance with applicable law, subject to legal retention requirements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Right to Access: Request a copy of the personal information we hold about you
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format
Correction and Deletion
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out Rights
- Marketing Communications: Unsubscribe from marketing emails using the link in our emails or by contacting us
- Cookies: Manage cookie preferences through your browser settings
Objection and Restriction
- Right to Object: Object to certain processing activities
- Right to Restrict Processing: Request restriction of processing in certain circumstances
To exercise these rights, please contact us through our support channels. We will respond to your request within 30 days, or sooner where required by applicable law.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us through our support channels.
International Data Transfers
Our Services are primarily hosted in the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
By using our Services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information when transferred internationally.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, please contact us through our support channels.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right of Access: Obtain confirmation of whether we process your personal data and access to that data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
To exercise your GDPR rights, please contact us through our support channels.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your use of our Services. Cookies are small text files placed on your device that help us:
- Remember your preferences and settings
- Analyze how you use our Services
- Provide personalized content and features
- Improve security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Email: Sending a notice to your registered email address
- In-App Notification: Displaying a prominent notice within our Services
- Website Update: Posting the updated Privacy Policy on this page with a new "Last Updated" date
Material changes will take effect at least 7 days after notification. Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our support channels.
Response Time: We typically respond to privacy inquiries within 30 days, or sooner where required by applicable law.
Your privacy is important to us. We are committed to being transparent about our data practices and protecting your personal information. Thank you for trusting imtovid with your creative projects.